WSJ: Drive-Thru AI Chatbot vs. Fast-Food Worker

In this video from The Wall Street Journal, senior personal tech columnist Joanna Stern examines the performance of an AI chatbot versus a fast-food worker. Are these two inputs clearly substitutes or are their complementarities that could be exploited by companies? If the goal were only to produce the same amount of food as before with lower costs, we might expect to see a reduction in fast-food workers. However, this technological improvement may end up increasing output and subsequently requiring more tech and more labor.

Thanks to John Raby of Thorton Academy for the clip suggestion!

2023 0

Superstore — Handheld Automation

Corporate has created new devices for customers to use that will allow them to look up where items are located in the store, scan the items, and pay for their total. The employees quickly point out that the device essentially replaces the workers and they are left wondering what that means for them. Dina tries to point out the relationship between ATMs and bank tellers, although she doesn’t have it exactly right.

At the end of the clip, Amy points out that corporate has also asked the stores to cut back employee hours, which implies that the new machines are replacing some of the labor in the store.

2019 0

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